FAQs

 

If your question is not answered on this page, please feel free to contact us.

What if I have an emergency?

If you are having an emergency, please call 911 or go to your nearest.

What are your office hours?

Our office hours are Monday-Friday 8:30am – 5:00pm (Lunch hour is 12:30pm – 1:30pm). Our phone hours are Monday-Friday from 8:30am – 4:30pm.

What do I need to bring with me for my appointment?

You must have your insurance card and a picture ID with you at the appointment. If you do not have them with you, we will reschedule your appointment. NO EXCEPTIONS.

Are my labs covered under my insurance?

Quest Lab is not affiliated with Imtiaz Alam M.D. , P.A. If you have any questions concerning billing, please contact Quest at 1-800-824-6152. It is your responsibility to check with your insurance carrier before having labs drawn. The lab tech cannot and will not give lab results.

How can I get my prescription refilled?

All prescription refills MUST be called into your pharmacy. Please do not call the office unless there is a change in your prescription. We will not refill any narcotics/controlled substances early (No Exceptions). As of January 1, 2010, Dr. Alam will no longer prescribe narcotic medications, with the exception of patients who are currently on Hepatitis C therapy. If you need to be seen for chronic pain, a written referral will be sent to a Pain Management Specialist. Routine medications must be requested through your primary care physician.

How long will it take for my disability paperwork to be completed?

This service is provided as a courtesy; please give our office 72 hours to BEGIN the process and one to two weeks to complete your paperwork.

Is there a fee for disability paperwork?

Yes. There will be a $25 fee every time these services are rendered. The $25 fee will be collected before the paperwork is sent out or picked up (Disability, FMLA, and Letters)

What is the process for getting my medical records?

All medical records require 15 days to process. To pick up your medical records, there will be a $25.00 fee. You can sign a release of medical records to physician form and we will be happy to fax it free of charge.

Do I need prior authorization on my medication?

It is the patient’s responsibility to know what their medication benefits are. If you are unsure, please contact your insurance carrier. Our office does give you the courtesy of contacting your insurance; this process may take up to 72 hours to begin the process and up to two weeks to obtain the approval or denial from your insurance carrier.

How long does prior authorization for medications take?

In most cases prior authorizations will take up to 30 days to approve or deny. If you have any questions, you will need to contact your insurance carrier.

What if I need prior authorization on a procedure?

Our office provides the courtesy of calling your insurance carrier for authorizations, however even when we have taken the proper steps, your insurance may choose not to pay for those services rendered and the patient is liable. It is imperative you call your insurance to verify what your benefits are as well.

What is the turnaround time for returning phone calls?

For both appoinment and medical assistance related phone calls, allow the staff 24 to 72 hours to return them. If you call more than once, we will go according to your last message. If you are having a medical emergency, please call 911 or go to your nearest ER.

Who can call the physician's line?

The physician’s line is for physician’s only! If you call the physician’s line, you will be redirected or ask to hang up and press the appropriate line/extension.

What if I don't show for my appointment or cancel it the same day?

No shows and same day cancellations will be charged a $25.00 fee. We apply these fees only when we have called you to remind you of your appointment.

What do I do if my information changes?

It is the patient’s responsibility to our inform office of any changes concerning your demographics and new insurance information. Failure to do so in a timely manner will be documented, if your new insurance refuses to make payment because we did not get the proper information in a timely manner. The patient will be responsible for charges incurred.

Does your office generate referrals?

Our office does not generate referrals. It is the patient’s responsibility to contact primary care physician and insurance carrier concerning all the referrals needs. If we are aware you need a referral and you have not generated one with your PCP, we will reschedule your appointment.

How do I get my lab results?

Our office will not call you with your lab results unless there are critical values or abnormal test results. At that time, the medical assistant will call with those results and schedule you an appointment to speak further with Dr. Alam. If you want results and interpretation of your labs, PLEASE call the office as Dr. Alam recommends to make a follow up appointment. Other staff members cannot and will not give you lab results.

Can I have my cell phone in the office?

We ask you to give us the courtesy and respect of turning your cell phones off when being directed from the waiting room by the medical assistant. If you wish to use your cell phone, care cannot be provided to you. We will ask you to wait in the waiting room until you are finished with your phone call which will delay your office visit.